FAQ

Frequently Asked Questions

How long is valid a Tiger licence?

Tiger booking screen and overview screen licences are perpetual - valid indefinitely within the registered company (the licences are not transferable).

All upgrades and support are included for the products that are licensed. This means there are no additional monthly, annual or other hidden costs involved when choosing a Tiger product.

It is a one time purchase.

Demo licences are usually valid for 30 days.

What is the Tiger Licence voucher? How to claim it?

Tiger Licence vouchers are sold by resellers or given out on product expos and trade fairs for demo purposes.

Please, claim your voucher at https://tigermeeting.app/en/contact and Tiger's Customer Service will turn these vouchers to purchased lifetime or demo Tiger software licences - depending of the voucher type. 

Please note, Tiger Licence vouchers are unique and can be only clamed once.

I want Tiger meeting suite, but where can I buy Philips screens?

Tiger does not sell hardware but cooperates with Philips resellers/distibutors worldwide. Please, tell us more about your needs and requirements at  https://tigermeeting.app/en/contact and we will help you contacting your local Philips dealer to obtain necessary hardware.

What Philips screens are compatible with the Tiger products?

The following Philips screens are compatible with the Tiger Overview screen product:

24BDL4151T/00

32BDL4051D/00

43BDL4051D/00

49BDL4051D/00

55BDL4051D/00

49BDL4150D/00

55BDL4150D/00

65BDL4150D/00

75BDL4150D/00

86BDL4150D/00

98BDL4150D/00

The following 10" Philips screens are compatible with the Tiger Booking screen product:

10BDL3051T/00

10BDL4151T/00

I have already compatible Philips screens, how can I try the Tiger products?

It is possible to try the Tiger meeting room suite. Demo licences are avaliable on request. Please, do not hesitate to ask at https://tigermeeting.app/en/contact

Demo licences are valid for one month.

How many Tiger licences are needed to cover meeting rooms in the organisation?

Every device that runs Tiger software needs one licence.

Example: What is needed to cover 10 meeting rooms in the office and one overview screen at the reception with Tiger meeting suite?

Answer:  Hardware: 10 x Philips 10" screens + 1 x Philips 24”-98" screen

Tiger suite licences: 10 x Tiger booking screen licences + 1 x Tiger overview screen licence  

How can I purchase more licences to expand the Tiger suite installation?

Generally, please, contact your local Tiger reseller/distributor.

In case this information is not available to you or there is no local distributor in your country, please send your query at https://tigermeeting.app/en/contact
We will help you purchasing new licences either pointing you to a local Tiger dealer or in case a reseller is not available selling licences directly to you. 
Tiger ships worldwide. 

How much costs the Admin app? Does it need a licence?

The Admin app - the central management tool that configures and manages the Tiger booking and overview screens is free and it is included in the Tiger meeting solution.

It is downloadable from https://tigermeeting.app/en/downloads page.

The customer needs to have at least one booking screen or one overview screen license in order to use it.

The Admin app is compatible just with the Philips screens with Android firmware running Tiger products.

Where can I get the company code required during the registration?

Short answer: The initial Admin account is created by the Tiger Customer service and the credentials are sent out by e-mail. There is no need for registration. Please login directly.

Long answer: Your reseller/distributor should have sent a mail to support@tigermeeting.app containing:

Company name: (example: NY Stock Exchange)
Admin user name: (example: Dow Jones)
Admin user email-address: (example: dow.jones@nyse.com)
Number of licenses: (example: 10 booking + 1 overview screen)

Tiger customer support configures the licenses and the customer will receive the company code and the admin password on Admin user's email-address. 

The registration e-mail contains the following:

"Please note, your admin account is already created. You can Login directly - no need to Register.
Your unique Company code is used during the registration of an additional Admin - but, please keep this information confidential as new registrations will share your license pool." 
 

In case the mail has not arrived to your Inbox, please check the SPAM folder -  in all other cases please contact us at https://tigermeeting.app/en/contact

Does the Tiger meeting product support my local language?

The Tiger meeting suite uses an advanced, dynamic localization technology that currently supports over 20 languages - easily to choose from the Admin app for each device. In case your language is not listed, please send a request to support@tigermeering.app for a solution - and the language can be easily added without any software upgrade within few hours. 

Is there any Tiger cloud? What is stored there?

Tiger meeting products use an unique, high watermark distributed database technology - therefore the information and the configuration itself are distributed between the devices within the infrastructure. There is no central data store. 

The Admin app itself becomes part of the distributed database just when an Admin logs in - and no information is stored on the Admin's computer either.

However, the Admin login credentials and the licence information are stored in the Tiger cloud (Licence server, how we call it) in hashed format using high security cryptography algorithm.

In case, the customer allows - the Tiger cloud can be used to backup and restore the infrastructure settings in encrypted format, as well to store the collected anonymous meeting room usage information that is presented under the meeting room statistics pages - visualizing the room usage statistics, booking tendency, company's booking behavior providing useful information for better meeting room utilization and the hardware itself.

For more information, please read the Tiger meeting suite Privacy Policy

Will the screen perform an automatic firmware or software upgrade when it is available?

The Admin App shows a notification in case a software upgrade or new firmware is available, but the Admin user's conscious act is needed to trigger the upgrade itself. Upon request the upgrade is performed over the entire infrastructure or just on chosen devices.

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