FREQUENTLY ASKED QUESTIONS
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Tigermeeting booking screen and overview screen licences are perpetual - valid indefinitely within the registered company (the licences are not transferable).
All upgrades are included for the products that are licensed. This means there are no additional monthly, annual or other hidden costs involved when choosing a Tigermeeting product.
It is a one time purchase.
Demo licences are usually valid for 30 days.
Tigermeeting Licence vouchers are sold by resellers or given out on product expos and trade fairs for demo purposes.
Please, claim your voucher at https://tigermeeting.app/en/contact and Tigermeeting's Customer Service will turn these vouchers to purchased lifetime or demo Tigermeeting software licences - depending of the voucher type.
Please note, Tigermeeting Licence vouchers are unique and can be only clamed once.
Tigermeeting is a global software provider for the meeting room solutions - therefore the software, the licensing and the support are handled by Tigermeeting itself - while Tigermeeting does not deal with the hardware sales or distribution at all, because of the - often complicated - local regulations and hardware support / service obligations.
In some countries Tigermeeting has contracts with local hardware distributors that are able to provide turnkey Tigermeeting solutions: hardware + Tigermeeting licence bundles.
In the rest of the world, Tigermeeting does not sell hardware but cooperates with Philips and other hardware resellers/distibutors.
Please, tell us more about your needs and requirements at https://tigermeeting.app/en/contact and we will help you finding your local Philips, Samsung, Lenovo, Xiaomi, Oppo, Huawei, Amazon, Motorola... distributor/reseller/dealer to obtain the chosen hardware.
Please, do not forget, that Tigermeeting APK can run on almost any Android device that lays around in the office, but it is nearly impossible to have them tested all by the Tigermeeting QA team.
Please, ask for a DEMO licence to try it out on your devices.
Tigermeeting is compatible with the most screens / tablets / phones that run Android operating system version 4.4 or higher.
Tigermeeting's primary choice are the Philips meetingroom devices - because of the built-in status led bars, burn-in protection as well for the premium hardware and service quality. Read more about Philips parthership.
However supporting other major Android device manufacturers, satisfies our customers' own hardware preferences that open up for emerging markets that may optimize on price and other customer specific aspects.
Tigereeting actively supports economic sustainability, giving new life for older, refurbished Android devices making meeting management solutions affordable everywhere.
Using already existing, older, comercially decomissioned Android devices with iCalendar is the most affordable Tigermeeting solution - reducing the room display solution cost to as low as the one time Tigermeeting licence fee - very popular among the schools - especially, that educational institutions from developing countries can apply for licence discount.
WE SUPPORT YOU. WE ARE TRULY GREEN.
Tigermeeting has a long term exclusive agrement with Philips in the Nordics, therefore Tigermeeting products are fully compatible with Philips's - Android based - devices supporting very hardware specific features like led bars and firmware upgrades.
However, the generic Tigermeeting Android APK supports other manufacturers' screens, tablets and mobile phones that run Android operating system ( version 4.4 and higher).
Having support for ALL available Android devices in the World is simply impossible - but using advanced technology that allows support for different android versions and most of the different screen sizes, open up possibilities to use older Android phones, tablets and less expensive brands that would make the Tigermeeting solution even more affordable - aiming for the best TCO for a meeting room management products in the World.
Tigermeeting booking and overview screen products are Android applications - distributed as an APK, that is not compatible with Microsoft devices running Microsoft Windows, neither with the Apple tablets and mobile phones that run iOS.
Addig support for Microsoft Windows and Apple iOS is not yet in the Tigermeeting's booking and overview screens' product roadmap.
However, the Tigermeeting Admin app is fully compatible with the Microsoft Windows and Apple MacOS operating systems. Download the signed and notarized installers from the download page.
If you have at least one Android device, you can try the Tigermeeting products for FREE - safely, without any risk in your own environment.
Please, do not hesitate to ask for a 30 day DEMO licence at https://tigermeeting.app/en/contact
You are also welcome to book a product DEMO (video meeting) here.
It is easy like 1 - 2 - 3.
1. Ask for a demo licence -> you will get the admin credentials by email (check you spam folder too)
2. Download the Tigermeeting Admin App from https://tigermeeting.app/en/downloads
3. Install the Tigermeeting Admin App and log in with your admin credentials
4. Download the Tigermeeting APK from the Tigermeeting Admin App (upper right corner)
5. First install is manual -> Install the APK on your android devices (via USB, Bluetooth...)
6. On your Android devices switch off the mobile network and turn on the WiFi or ethernet.
7. If your devices that run Tigermeeting APK and the Admin App are both on the same network, the devices will be automatically discovered
8. Distribute the licences among your devices.
9. Configure your calendar, theme, language and devices behaviour via the Tigermeeting Admin App
DEMO licences are fully functional - with no restrictions - until the end of the trial period.
During and after the trial period, the very same licences can be turned to be perpetual - without any changes in your environment. This allows the Tigermeeting product evaluation to be performed on the production environment, using the actual calendar, within the real network infrastructure.
I you need assistance, read the Tigermeeting Admin manual or contact support@tigermeeting.app
Every device that runs Tigermeeting software needs a licence.
Example: What is needed to cover 10 meeting rooms in the office and one overview screen at the reception with Tigermeeting suite solution?
Answer:
Hardware: 10 x 6"-15" android screens (with touch, if on-screen booking is used) + 1 x 24”-98" androind screen (no touch)
Tigermeeting licences: 10 x Tigermeeting booking screen licences + 1 x Tigermeeting overview screen licence
Generally, please, contact your local Tigermeeting reseller/distributor.
Tigermeeting licences are tied to the devices' MAC addresses or Ad IDs.
You can easily detach licences from the configured devices and attach licences to other, new devices in your organization as long the number of total/available licences are within the purchased range.
The licence management is easily and intuitively done via the Tigermeeting Admin App.
The Tigermeeting Admin app - the central management tool that configures and manages the Tigermeeting booking and overview screens - is a free product, and it is included in the Tigermeeting solution.
It is downloadable from https://tigermeeting.app/en/downloads page.
The customer needs to have at least one booking screen or one overview screen licence in order to use it.
The Tigermeeting Admin app runs on Windows, MacOS and Linux operating systems and it is compatible just with the Android devices running the Tigermeeting APK and cannot be used for other purposes.
Short answer: The initial Admin account is created by the Tigermeeting Customer service and the credentials are sent out by e-mail. There is no need for registration. Please login directly.
Long answer: Your reseller/distributor should have sent a mail to support@tigermeeting.app containing:
Company name: (example: NY Stock Exchange)
Admin user name: (example: Dow Jones)
Admin user email-address: (example: dow.jones@nyse.com)
Number of licences: (example: 10 booking + 1 overview screen)
Tigermeeting customer support configures the licences and the customer will receive the company code and the admin password on Admin user's email-address.
The registration e-mail contains the following:
"Please note, your admin account is already created. You can login directly - no need to register.
Your unique Company code is used during the registration of an additional Admin user - but, please keep this information confidential as new registrations will share your licence pool."
In case the mail has not arrived to your Inbox, please check the SPAM folder - in all other cases please contact us at https://tigermeeting.app/en/contact
The Tigermeeting suite uses an advanced, dynamic localization technology that currently supports over 40 languages - easily to choose from the Admin app for each device.
In case your language is not listed, or the translation could be improved, please send a request to support@tigermeering.app for a resolution - and the language can be easily added or the correction could be pushed out without any software upgrade within few hours.
See the currently supported languages under language-configuration
Tigermeeting products use an unique, high watermark distributed database technology - therefore the information and the configuration itself are distributed between the screen devices within the local network infrastructure only.
There is no need for central or external data store - therefore it does not exist.
However, the Admin users' login credentials and the customers' licence information are stored in the Tigermeeting cloud (licence server, how we call it) in hashed format using high security cryptography algorithm.
In case, the customer choses so - the Tigermeeting cloud can be used to store the network backup - the infrastructure settings snapshot in encrypted format - that is later used for network restore fuctionality.
On explicit request, all accumulated event logs and other customer data can be requested to be delivered/presented or permanently deleted.
For more information, please read the Tigermeeting Privacy Policy that complies with GDPR, CCPA, LGPD and POPI regulations.
Read more about privacy and technical solution in the Tigermeeting GDPR complance statement.
The Admin App shows a notification in case a software upgrade or new firmware is available, but the Admin user's conscious act is needed to trigger the upgrade itself. Upon request the upgrade is performed over the entire infrastructure or just on chosen devices.