FAQ

FREQUENTLY ASKED QUESTIONS
GLOBAL PRESENCE WITH SCANDINAVIAN QUALITY

How long is valid a Tigermeeting licence?

Tigermeeting booking screen and overview screen licences are perpetual - valid indefinitely within the registered company (the licences are not transferable).

All upgrades are included for the products that are licensed. This means there are no additional monthly, annual or other hidden costs involved when choosing a Tigermeeting product.

It is a one time purchase.

Ask for a free DEMO licences to test the Tigermeeting product in your own environment before purchase.
DEMO licences are usually valid for 30 days.

Is there any payment or other risk involved with the DEMO licences?

DEMO licences are fully functional production licences with a limited time validity.

There is no payment involved - neither during the DEMO licences request or after when the DEMO licences expire. 

The idea is that potential customers are able to test the power of the Tigermeeting solution in their own environment with their own equipment.

When the DEMO licence validity expires. The screens simply stop using online calendars and fall back to the Local Calendar DEMO mode - without making any harm or change in the customers' environment. 

The customer can any time - under the evaluation/trial period or after the DEMO licences have expired - order perpetual licences and continue using the Tigermeeting infrastructure with full power and functionality again.

The validity and the distribution of the licences can be checked in the Admin App -> Analytics -> Company.

Please, reach out to Customer Support if you have any further questions or simply ask for DEMO licences directly from the support or on the Contact page.

What is the Tigermeeting Licence voucher? How to claim it?

Tigermeeting Licence vouchers are sold by resellers or given out on product expos and trade fairs for demo purposes.

Please, claim your voucher at https://tigermeeting.app/en/contact and Tigermeeting's Customer Service will turn these vouchers to purchased lifetime or demo Tigermeeting software licences - depending of the voucher type. 

Please note, Tigermeeting Licence vouchers are unique and can be only clamed once.

What Android screens are compatible with the Tigermeeting products?

Tigermeeting is compatible with the most screens / tablets / phones that run Android operating system version 4.1 or higher.

Tigermeeting's primary choice are the Philips meetingroom devices - because of the built-in status led bars, burn-in protection as well for the premium hardware and service quality. Read more about Philips parthership.

However supporting other major Android device manufacturers, satisfies our customers' own hardware preferences that open up for emerging markets that may optimize on price and other customer specific aspects.

Tigereeting actively supports economic sustainability, giving new life for older, refurbished Android devices making meeting management solutions affordable everywhere.

Using already existing, older, commercially decommissioned Android devices with iCalendar is the most affordable Tigermeeting solution - reducing the room display solution cost to as low as the one time Tigermeeting licence fee - very popular among the schools - especially, that educational institutions from developing countries can apply for licence discount.     

WE SUPPORT YOU. WE SUPPORT SUSTAINIBILITY. WE ARE TRULY GREEN.

I want Tigermeeting suite, but where can I obtain compatible Android screens?

Tigermeeting is a global software provider for the meeting room solutions - therefore the software, the licensing and the support are handled by Tigermeeting itself - while Tigermeeting does not deal with the hardware sales or distribution at all, because of the - often complicated - local regulations and hardware support / service obligations.

In some countries Tigermeeting has contracts with local hardware distributors that are able to provide turnkey Tigermeeting solutions: hardware + Tigermeeting licence bundles.

In the rest of the world, Tigermeeting does not sell hardware but cooperates with Philips and other hardware resellers/distributors.

Please, tell us more about your needs and requirements at  https://tigermeeting.app/en/contact and we will help you finding your local Philips, Samsung, Lenovo, Xiaomi, Oppo, Huawei, Amazon, Motorola, Asus, ProDVX or IAdea distributor/reseller/dealer to obtain the chosen hardware.

Tigermeeting cooperates with OEM hardware manufacturer company in Shenzhen, China who can produce Tiger compatible Android devices with your own hardware specification and brand.

Please, do not forget, that Tigermeeting APK can run on almost any Android device that lays around in the office, but it is nearly impossible to have them tested all by the Tigermeeting QA team.

Please, ask for a DEMO licence to try it out yourself on your own devices.

Is Tigermeeting compatible with other than Philips' devices?

Tigermeeting has a long term bilateral cooperation with Philips in the Nordics, therefore Tigermeeting products are fully compatible with Philips' - Android based - devices supporting very hardware specific features like led bars, software and firmware upgrades.

Tigermeeting also supports ProDVX Android screens' features exposed via the novel ProDVX API.

IAdea and Aurora multimedia devices' LED bars, reboot, screenshot and other functionalities are also supported. 

The generic Tigermeeting Android APK - downloadable via the Admin App - supports other manufacturers' screens, tablets and mobile phones that run Android operating system ( version 4.1 and higher).

The release for Android version 5.0 and higher has been tested and approved, by Google, Amazon, SAMSUNG, HUAWEI, Xiaomi,OPPO and VIVO - therefore Tigermeeting is available on Google Play, Amazon appstore, SAMSUNG Galaxy Store, HUAWEI AppGallery, Xiaomi GetApp, VIVO V-Appstore and OPPO Store all around the Globe in more than 175 regions.

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Having support for ALL available Android devices in the World is simply impossible - but using advanced technology that allows support for different Android versions and most of the different screen sizes, opens up possibilities to use both older and new Android phones, tablets and devices from less expensive brands that would make the Tigermeeting solution even more affordable - aiming for the best TCO for a meeting room management products in the World.

Is the Tigermeeting application compatible with the Microsoft and Apple products?

Tigermeeting booking and overview screen products are Android applications - distributed as an APK or Google Play bundle, that are not compatible with Microsoft devices running Microsoft Windows, neither with the Apple tablets, mobile phones and screens that run iOS.

Addig support for Microsoft Windows and Apple iOS is not yet in the Tigermeeting's booking and overview screens' product roadmap for the near future.

However, the Tigermeeting Admin app is fully compatible with the Microsoft Windows and Apple MacOS operating systems. Download the signed and notarized installers from the  download page.

I have already compatible screens, how can I try the Tigermeeting products?

If you have at least one Android device, you can try the Tigermeeting products for FREE - safely, without any risk in your own environment.

Please, do not hesitate to ask for a 30 day DEMO licence at https://tigermeeting.app/en/contact

You are also welcome to book a product DEMO (video meeting) here.

It is easy like 1 - 2 - 3.
1. Ask for a demo licence -> you will get the admin credentials by email (check your spam folder too)
2. Download the Tigermeeting Admin App from https://tigermeeting.app/en/downloads
3. Install the Tigermeeting Admin App and log in with your admin credentials
4. Download the Tigermeeting APK from the Tigermeeting Admin App (upper right corner)
5. The first install is manual -> Install the APK on your Android devices (via USB, Bluetooth... or Google Play, Amazon appstore)
6. On your Android devices switch off the mobile network and turn on the WiFi or ethernet.
7. If your devices that run Tigermeeting APK and the Admin App are both on the same network segment, the devices will be automatically discovered.
8. Distribute the licences among your devices.
9. Configure your calendar, theme, language and devices' behaviour via the Tigermeeting Admin App


DEMO licences are fully functional, production grade - with no restrictions - until the end of the trial period.

During and after the trial period, the very same licences can be turned to be perpetual - without any changes in your environment. This allows the Tigermeeting product evaluation to be performed on the production environments, using the actual calendars, within the real network infrastructure.

I you need assistance, read the Tigermeeting Admin manual or contact support@tigermeeting.app

How many Tigermeeting licences are needed to cover meeting rooms in the organisation?

Every device that runs the Tigermeeting Android APK needs a licence.

Example: What is needed to cover 10 meeting rooms in the office and one overview screen at the reception with the Tigermeeting solution?

Answer: 

Hardware: 10 x 6"-15" android screens (with touch, if on-screen booking will be used) + 1 x 24”-98" android screen (touch is not needed).

Tigermeeting licences: 10 x Tigermeeting booking screen licences + 1 x Tigermeeting overview screen licence

The Tigermeeting Admin App is freely downloadable and does not need any licence. 

If you need help with the design or estimating the cost for your solution, feel free to reach out to Tigermeeting architects by sending your query to support@tigermeeting.app 

How can I purchase more licences to expand the Tigermeeting suite installation?

Generally, please, contact your local Tigermeeting reseller/distributor.

In case this information is not available to you or there is no local distributor in your country, please send your query at https://tigermeeting.app/en/contact
We will help you purchasing new licences either pointing you to a local Tigermeeting dealer or in case a reseller is not available selling licences directly to you.
 
Tigermeeting ships worldwide. 

How can I change the devices? Are the licences affected?

There are situations when some or all devices need to be replaced.

Tigermeeting licences are tied to the devices' MAC addresses or Ad IDs within an organization.

The organization owns the licences, therefore, you can easily detach licences from the configured devices and attach the same licences to other, new devices as long the number of total/available licences are within the organization's purchased range.

The licence management is easily and intuitively done via the Tigermeeting Admin App.  

How much costs the Tigermeeting Admin app? Does it need a licence?

The Tigermeeting Admin app - the central management tool that configures and manages the Tigermeeting booking and overview screens - is a free product, and it is included in the Tigermeeting solution.

It is downloadable from https://tigermeeting.app/en/downloads page.

The customer needs to have at least one booking screen or one overview screen licence in order to use it.

The Tigermeeting Admin app runs on Windows, MacOS and Linux operating systems and it is compatible just with the Android devices running the Tigermeeting APK and cannot be used for other purposes.

Where can I get the company code required during the registration?

Short answer: The initial Admin account is created by the Tigermeeting Customer service and the credentials are sent out by e-mail. There is no need for registration. Please login directly.

Long answer: Your reseller/distributor should have sent a mail to support@tigermeeting.app containing:

Company name: (example: NY Stock Exchange)
Admin user name: (example: Dow Jones)
Admin user email-address: (example: dow.jones@nyse.com)
Number of licences: (example: 10 booking + 1 overview screen)

Tigermeeting customer support configures the licences and the customer will receive the company code and the admin password on Admin user's email-address. 

The registration e-mail contains the following:

"Please note, your admin account is already created. You can login directly - no need to register.
Your unique Company code is used during the registration of an additional Admin user - but, please keep this information confidential as new registrations will share your licence pool." 
 

In case the mail has not arrived to your Inbox, please check the SPAM folder -  in all other cases please contact us at https://tigermeeting.app/en/contact

Does the Tigermeeting product support my local language?

The Tigermeeting suite uses an advanced, dynamic localization technology that currently supports over 40 languages - easily to choose from the Admin app for each device.

In case your language is not listed, or the translation could be improved, please send a request to support@tigermeering.app for a resolution - and the language can be easily added or the correction could be pushed out without any software upgrade within few hours. 

See the currently supported languages under language-configuration

Is there any Tigermeeting cloud? What is stored there? Is it GDPR compliant?

Tigermeeting products use an unique, high watermark distributed database technology - therefore the information and the configuration itself are distributed between the screen devices within the local network infrastructure only.

There is no need for on premises, central or external data store - therefore it does not exist. 

However, the Admin users' login credentials and the customers' licence information are stored in the Tigermeeting cloud (licence server, how we call it) in hashed format using high security cryptography algorithm.

In case, the customer choses so - the Tigermeeting cloud can be used to store anonymous analytics data and network backup - the infrastructure settings snapshot in encrypted format - that is later used for network restore fuctionality.

On explicit request, all accumulated customer data can be requested to be delivered/presented or permanently deleted. 

For more information, please read the Tigermeeting Privacy Policy that complies with GDPR, CCPA, PIPEDA, CDR, LGPD and POPI regulations.

Read more about privacy and technical solution in the Tigermeeting GDPR complance statement. 

Will the screen perform an automatic firmware or software upgrade when it is available?

The Admin App shows a notification in case a software upgrade or new firmware is available, but the Admin user's conscious act is needed to trigger the upgrade itself. Upon request the upgrade is performed over the entire infrastructure or just on chosen devices.

If the Android application has been installed via the Google Play, Amazon appstore, SAMSUNG Galaxy Store, HUAWEI AppGallery, Xiaomi GetApps and similar app stores - it may perform an automatic software upgrade as soon as the new release is available for your region on the application store (obeying your application store preferences on the device)

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