FAQ

Frequently Asked Questions

How long is valid a Tiger license?

Tiger booking screen and overview screen licences are perpetual - valid indefinitely within the registered company (the licences are not transferable).

During this very long time - all upgrades and support are included for the products that are licensed... means there are no additional monthly, yearly or other hidden costs involved when choosing a Tiger product.

It is a one time purchase and WYSIWYG.

I want Tiger meeting suite, but where can I buy Phillips screens?

Tiger does not sell hardware but cooperates with Phillips resellers/distibutors worldwide. Please, tell us more about your needs and requirements at  https://tigermeeting.app/en/contact and we will help you contacting your local Philips dealer to obtain necessary hardware.

What Phillips screens are compatible with the Tiger products?

The following Phillips screens are compatible with the Tiger Overview screen product:

24BDL4151T/00

32BDL4051D/00

43BDL4051D/00

49BDL4051D/00

55BDL4051D/00

49BDL4150D/00

55BDL4150D/00

65BDL4150D/00

75BDL4150D/00

86BDL4150D/00

98BDL4150D/00

The following 10" Phillips screens are compatible with the Tiger Booking screen product:

10BDL3051T/00

10BDL4151T/00

I have already compatible Philips screens, how can I try the Tiger products?

It is possible to try the Tiger meeting room suite. Demo licences are avaliable on request. Please, do not hesitate to ask at https://tigermeeting.app/en/contact

Demo licences are valid for one month.

How can I purchase more licences to expand the Tiger suite installation?

Generally, please, contact your local Tiger reseller/distributor.

In case this information is not available to you or there is no local distributor in your country, please send your query at https://tigermeeting.app/en/contact
We will help you purchasing new licences either pointing you to a local Tiger dealer or in case a reseller is not available selling licences directly to you. 
Tiger ships worldwide. 

How much costs the Admin app? Does it need a licence?

The Admin app - the central management tool that configures and manages the Tiger booking and overview screens is free and it is included in the Tiger meeting solution.

It is downloadable from https://tigermeeting.app/en/downloads page.

The customer needs to have at least one booking screen or one overview screen license in order to use it.

The Admin app is compatible just with the Philips screens with Android firmware running Tiger products.

Where can I get the company code required during the registration?

Your reseller/distributor should have sent a mail to support@tigermeeting.app containing:

Company name: (example: NY Stock Exchange)
Admin user name: (example: Dow Jones)
Admin user email-address: (example: dow.jones@nyse.com)
Number of licences: (example: 10 booking + 1 overview screen)

Tiger support configures the licences and the customer will receive the company code and the admin password on Admin user's email-address. 

The registration e-mail contains the following:

"Please note, your admin account is already created. You can Login directly - no need to Register.

Your unique Company code is used during the registration of an additional Admin - but, please keep this information confidential as new registrations will share your license pool."   

In case the mail has not arrived to your Inbox, please check the SPAM folder -  in all other cases please contact us at https://tigermeeting.app/en/contact

Does the Tiger meeting product support my local language?

The Tiger meeting suite uses an advanced, dynamic localization technology that currently supports over 20 languages - easily choosable from the Admin app for each device. In case your language is not listed, please send a request to support@tigermeering.app for a resolution - and the language can be easily added without any software upgrade within few hours. 

Is there any Tiger cloud? What is stored there?

Tiger meeting products use an unique, high watermark distributed database technology - therefore the information and the configuration itself are distributed between the devices within the infrastructure. There is no central data store. 

The Admin app itself becomes part of the distributed database just when an Admin logs in - and no information is stored on the Admin's computer either.

However, the Admin login credentials and the licence information are stored in the Tiger cloud (Licence server, how we call it) in hashed format using high security cryptography algorithm.

In case, the customer allows - the Tiger cloud can be used to backup and restore the infrastructure settings in encrypted format, as well to store the collected anonymous meeting room usage information that is presented under the meeting room statistics pages - visualizing the room usage statistics, booking tendency, company's booking behaviour providing useful information for better meetig room utiliaztion and the hardware itself.     

Will the screen perform an automatic firmware or software upgrade when it is available?

The Admin App shows a notification in case a software upgrade or new firmware is available, but the Admin user's conscious act is needed to trigger the upgrade itself. Uppon request the upgrade is performed over the entire infrastructure or just chosen devices.

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